Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a energetic workplace.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure seamless integration and functionality of business systems.
Document troubleshooting steps and resolutions to build a knowledge base for future reference.
Assist in the testing and implementation of system updates and patches to minimize disruptions.
Monitor system performance and proactively identify potential issues before they impact operations.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Epic Systems.
Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
Experience with system monitoring tools and incident management processes.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Familiarity with software lifecycle management and support best practices.
Additional Information:
The candidate should have minimum 3 years of experience in Epic Systems.
This position is based at our BDC14A - STPI office.
A 15 years full time education is required.
📌 Application Support Engineer Bengaluru (India)
🏢 Accenture
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.