Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : AI Agents & Workflow Integration

Valuable to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Builds and operationalizes agentic AI use cases that reduce toil and improve SRE outcomes. Translates architecture into working Copilot agents, AI workflows, and integrations used by operations teams.

Key responsibilities

Develop Copilot Studio agents for incident, change,



and ops workflows

Implement RAG based intelligence using enterprise data sources

Integrate agents with ServiceNow, monitoring, and automation tools

Test, harden, and deploy agents into production settings

Add telemetry, guardrails, and fallback logic for reliability

Required Skills

Copilot Studio (topics, actions, connectors, tool invocation)

Microsoft Foundry / Azure AI (LLMs, RAG, embeddings)

Prompt engineering & agent behavior tuning

Python for backend logic and integrations

REST APIs, JSON, authentication patterns

ServiceNow APIs and workflow awareness

CI/CD basics, logging, monitoring, and failure handling

Additional Information:
The candidate should have minimum 7.5 years of experience in AI Agents & Workflow Integration.
This position is based at our Bengaluru office.
A 15 years full time education is required.

📌 Infra Tech Support Practitioner Bengaluru
🏢 Accenture
📍 Bengaluru