Process Manager Roles and responsibilities:
Will be a part of the operations team working on marketing operations business.
Need to work as an independent resource / individual contributor while still being part of a larger marketing automation cluster and bringing synergies.
Daily hands-on campaign execution (segmentation, list pulls, flow creation) using the UNICA marketing automation platform.
Conduct extensive quality audits on segments and other work in UNICA. Interact with client stakeholders for validation.
Creating campaign performance reports on a weekly/monthly basis using data from UNICA
Extensive client communication, project management, and problem-solving.




Should be able to create detailed documentation and process flows to reflect/capture ongoing projects.
Work with onshore UNICA consultants to get requirements and execute those requirements.

Technical and Functional Skills:
Bachelor's degree with 3 to 8 years of experience
Excellent knowledge and minimum of 3+ years of hands-on working experience on UNICA.
Should have a fair understanding of database structures.
Solid project management skills, and ability to create and execute complex plans.
MS Office, esp. solid proficiency with MS Excel and PPT
Outsourcing / offshoring experience is a plus

📌 Process Manager Unica Developer Mumbai
🏢 Personiv
📍 Mumbai