Job Summary

We are seeking a Desktop Support Engineer L1 to provide first-level technical support to end users. The candidate will be responsible for troubleshooting hardware, software, network, and IT-related issues, ensuring smooth day-to-day operations and delivering excellent customer service.

Key Responsibilities
Provide first-level technical support for desktops, laptops, printers, and peripheral devices.
Install, configure, and troubleshoot Windows operating systems and standard software applications.
Respond to IT support requests via ticketing systems, email, phone, or walk-ins.
Diagnose and resolve hardware, software, and network connectivity issues.
Configure and support Microsoft Outlook, Office 365, Teams, and other business applications.
Assist users with password resets, account unlocks, and Active Directory-related requests.
Install and maintain antivirus software and security updates.
Support onboarding and offboarding activities, including system setup and asset allocation.
Maintain IT asset inventory and documentation.
Escalate unresolved issues to higher-level support teams as required.
Follow IT policies, procedures, and service level agreements (SLAs).

📌 Desktop Support Engineer Bengaluru
🏢 DS Infotech Private
📍 Bengaluru