Job Category: Operations

Job Description: Key Responsibilities
Respond to customer queries and concerns via email in a timely, qualified, and empathetic manner.
Resolve customer issues related to orders, deliveries, returns, refunds, payments, product information, and account-related queries.
Ensure every customer interaction is handled accurately while maintaining a high standard of written communication.
Meet daily productivity, quality, and service level targets.
Follow company policies, processes, and compliance guidelines while handling customer interactions.
Escalate complex issues to the appropriate teams when required.
Maintain accurate records of customer interactions using CRM and internal systems.
Work collaboratively with internal teams to ensure timely issue resolution.
Stay updated on products, promotions, policies,



and process changes.
Contribute to a positive team setting and support continuous improvement initiatives.

Required Skills
Excellent written English communication with strong grammar and email etiquette.
Good problem-solving and analytical skills.
Strong customer service orientation with empathy and professionalism.
Ability to multitask and manage workload efficiently.
Attention to detail and accuracy.
Basic computer proficiency and typing skills.
Ability to work in a fast-paced workplace.
Team player with a positive attitude and willingness to learn.

Responsibilities:

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Qualifications:

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📌 Executive Maharashtra
🏢 EXL Service
📍 Maharashtra