Role & responsibilities
Handle CRM management and maintain accurate client records.
Ensure compliance with SLA and TAT commitments.
Conduct Monthly Business Reviews (MBRs) and share performance insights.
Prepare MIS reports and client performance dashboards.
Manage a portfolio of assigned key customers.
Develop and maintain robust customer relationships.
Act as the single point of contact for customers.
Conduct regular customer interactions and review meetings.
Ensure high customer satisfaction levels.
📌 Sr Executive Crm Thane
🏢 Vtransport
📍 Thane
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