We are looking for a polished, customer-focused Front Office Executive (FOE) for Dr Lal path lab. The FOE will be the first point of contact for walk-in clients, responsible for delivering a seamless, personalized, and courteous experience and coordinate with diagnostic teams and explain basic test procedures in a client-friendly manner.

Key Responsibilities:

Client Interaction & Service Experience
Welcome and assist all clients with warmth and professionalism.
Explain service offerings and package details clearly and sensitively.

Appointment & Report Management
Manage scheduling of pathology, radiology, and doctor consultation slots.
Handle billing, payment processing, and issuance of invoices as per process.

Operational Coordination




Maintain up-to-date knowledge of test panels, report timelines, and departmental workflows to provide accurate information.

Experience & Ambience Management
Collect client feedback and escalate concerns promptly for resolution.

Key Requirements:
Qualification: Graduate in any stream.
Experience: 1+ years in customer service/front office, ideally in diagnostics, wellness, healthcare, or luxury hospitality.
Skills:
Excellent verbal communication in English and local language
Presentable with warm interpersonal behavior

📌 Front Office Executive Gurugram
🏢 Dr Lal Pathlabs
📍 Gurugram