Company Name: Jeena Sikho Lifecare Ltd.
Job Title: Courier Coordinator B2C
Department: Logistics & Operations
Location:Zirakpur
Open Positions: 1
Salary Budget: 20,000 25,000 per month
Working Days: 6 Days a Week

Job Summary

The Courier Coordinator – B2C will be responsible for managing courier operations, ensuring timely dispatch and delivery of customer orders, coordinating with courier partners, resolving shipment-related issues, and maintaining smooth logistics operations to ensure a seamless customer experience.

Key Responsibilities
Manage end-to-end B2C courier and shipment operations.
Coordinate with courier partners for timely order pickups and deliveries.
Monitor shipment status and ensure timely delivery of orders.
Handle shipment escalations, delays, RTOs, and courier-related issues.
Track orders through courier portals and update internal teams on shipment status.
Coordinate with warehouse, customer support, and sales teams for smooth dispatch operations.
Ensure accurate order processing and dispatch documentation.
Follow up with courier partners to resolve delivery concerns and customer complaints.




Maintain shipment records and prepare daily/weekly logistics reports.
Monitor courier performance and suggest process improvements.

Required Skill Set
Experience in B2C courier operations and shipment coordination.
Positive knowledge of courier portals and shipment tracking systems.
Ability to handle shipment escalations and courier-related issues efficiently.
Solid coordination skills with internal teams and courier partners.
Excellent communication and follow-up skills.
Knowledge of order dispatch, delivery monitoring, and logistics processes.
Basic proficiency in MS Excel and reporting.

Candidate Requirements
Graduate in any discipline.
1–3 years of experience in courier operations, logistics, e-commerce, or supply chain management.
Experience with B2C courier operations will be preferred.
Detail-oriented with robust problem-solving abilities.

Preferred Profile
Candidates from e-commerce, logistics, courier, retail, or supply chain industries.
Experience handling multiple courier partners and shipment volumes.

📌 Courier Coordinator Zirakpur
🏢 Jeena Sikho Lifecare
📍 Zirakpur