Job Description

Ceracin is looking for a smart, enthusiastic, and customer-focused Back Office Sales Executive (Female) to manage online customer inquiries and support the sales process.

Key Responsibilities
Handle customer inquiries received through IndiaMART, email, WhatsApp, and other online platforms.
Understand customer requirements through phone calls and online communication.
Prepare and send quotations/offers based on customer requirements.
Follow up regularly on quotations and inquiries to convert them into confirmed orders.
Maintain records of inquiries, quotations, follow-ups, and customer details.
Coordinate with the sales, dispatch, and production teams for timely order execution.
Respond to customer queries promptly and provide product information.




Build robust customer relationships through professional communication and timely follow-up.

Requirements
Female candidate preferred.
Graduate in any discipline.
Valuable communication skills in English, Hindi, and Gujarati.
Basic knowledge of MS Office, email, and internet applications.
Experience in handling IndiaMART and B2B online inquiries is preferred.
Robust communication, follow-up, and organizational skills.
Ability to multitask and work in a team environment.

Experience
13 years of experience in back office sales, inside sales, or customer support preferred.
Freshers with excellent communication skills may also apply.

📌 Back Office Sales Officer Vadodara
🏢 CERACIN INDIA
📍 Vadodara