Role & responsibilities

Key Responsibilities
Provide day-to-day support and incident resolution for SAP ISU FICA modules within AMS engagements.
Handle ticket management, troubleshooting, and root cause analysis for issues related to Contract Accounts Receivable and Payable (FICA).
Perform regular system health checks, monitoring, and proactive maintenance activities.
Participate in change management, implementing minor enhancements, configuration changes, and supporting integration with other SAP ISU components.
Collaborate with business users to understand requirements and deliver effective solutions in line with best practices.
Prepare and maintain technical documentation, user guides, and knowledge base articles for recurring issues and solutions.
Support end-to-end testing for system upgrades, patches, and current functionalities.
Work closely with cross-functional teams including SAP ISU Billing, Device Management, and CRM to ensure integrated support.

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