Role & responsibilities

The Zonal Head Gold Loan will be responsible for driving business growth, profitability, and operational excellence across the assigned zone. The role entails managing a team of Regional Managers, Area Managers and branch networks, ensuring portfolio quality and delivering superior customer experiences while maintaining compliance with regulatory and risk frameworks.

Roles and Responsibilities:
Drive gold loan disbursement targets and portfolio growth for the zone
Develop and execute strategic business plans aligned with organizational goals
Drive acquisition through multiple channels.
Monitor Region & branch performance and ensure target achievement
Identify recent market opportunities and expansion strategies
Optimize yield, margins, and overall revenue performance
Lead and manage Regional Managers, Area Managers, Branch Managers and frontline teams
Provide strategic leadership and direction to Regional Managers within the Zone, setting clear objectives and expectations to drive performance.
Build a high-performance culture with robust ownership and accountability
Conduct regular reviews, coaching,



and mentoring sessions
Drive recruitment, training and other employee initiatives
Manage attrition and employee engagement within the zone
Ensure high asset quality and minimize delinquency.
Implement robust credit & risk controls across branches
Monitor auction processes and recovery efficiency
Ensure adherence to internal audit, compliance and regulatory guidelines
Drive fraud prevention and vigilance across operations
Ensure seamless branch operations and customer service delivery
Manage Zonal Budgets and expenses effectively, optimizing resource allocation to achieve financial targets and maximize profitability.
Ensure consistent delivery of high-quality customer service across the regions, addressing escalations promptly and effectively with in the defined TAT.
Participate in audits and implement corrective actions

Preferred candidate profile
Graduate / Post Graduate with 15+ years of experience in NBFC/Banking with Gold Loan experience.
Should have experience in managing a region / zone.

📌 Zonal Manager Gold Loan Jaipur (India)
🏢 IHFL
📍 India