Port Security
Hands-on exposure to Cisco and D-Link switches

Routing
Static Routing
Agile Routing (basic understanding OSPF/BGP awareness preferred)
Hands-on exposure to Cisco and D-Link routers
Understanding of ISP link redundancy and failover concepts

Network Services & Protocols
DHCP configuration and troubleshooting
DNS basic understanding
TFTP for configuration and image transfer
SSH and Telnet for device management
SNMP configuration and monitoring

Security & Firewall (Recommended)
Basic ACL configuration in switching and routing settings.
AAA concepts:
RADIUS
TACACS+
Firewall knowledge (recommended):
Sophos Firewall
Basic understanding of:
Firewall policies
NAT
VPN concepts
Basic understanding of network automation concepts.
Exposure to scripting or tools for:
Configuration backup
Monitoring automation
Willingness to learn automation frameworks
Understanding of:
ILL, MPLS, and Internet links
Redundant links and high availability
Rack, stack, and cabling basics
Awareness of data center operational practices
Experience working in 24x7 shift-based NOC operations

Certifications (Preferably)
CCNA (Cisco Certified Network Associate)
JNCIA or equivalent networking certification
Firewall certification (Sophos or equivalent)




ITIL Foundation (added advantage)Key Responsibilities
Monitor ISP, backbone, and data center networks using NOC monitoring tools
Handle alerts, incidents, and service requests via ticketing systems
Perform initial troubleshooting of Layer 2 and basic Layer 3 issues
Escalate issues to L2/L3 teams as per defined escalation matrix
Coordinate with ISPs, ILL providers, and vendors for link-related issues
Track SLA, uptime, MTTR, and ensure timely resolution of incidents
Prepare and maintain:
Root Cause Analysis (RCA)
Network outage and incident reports
Daily/weekly NOC reports
Follow change management procedures during configuration and maintenance activities
Support firmware/IOS upgrades and scheduled maintenance windows
Maintain configuration backups and assist in restoration during failures
Ensure adherence to NOC operational processes and best practices

Technical Skills Required:
Experience with NOC/Network Monitoring tools:
NIMS
SNMP
NetFlow
Alert handling, threshold monitoring, and dashboard analysis
Basic packet analysis using Wireshark

Switching (Solid Knowledge)
VLANs, Trunking (802.1Q), and Access Ports
Spanning Tree Protocol (STP)
EtherChannel
CDP / LLDPR

📌 Network Support Engineer Kolar
🏢 Sri Devaraj Urs Academy
📍 Kolar