Role Summary: The Operations Manager leads operational execution, ensures service quality, controls costs, and manages operational teams to deliver seamless travel experiences.
Key Responsibilities
Manage daily operations across all destinations/services.
Ensure smooth coordination between Sales, Finance, and Vendors.
Drive operational efficiency and service consistency.
Develop vendor partnerships and contracting strategy.
Monitor service quality and pricing competitiveness.
Control operational costs and margins.
Conduct performance reviews for operations teams.
Monitor operational KPIs and service metrics.
Implement process improvement initiatives.
Manage emergency situations and escalation handling.
Ensure service continuity and customer satisfaction.
Qualifications
Bachelors Degree required; MBA/Tourism specialization preferred.
7–10 years of experience in travel operations or DMC management.
Minimum 3 years managing teams.