Position Overview
Designation: Assistant Branch Head
Work Location: Tezpur, Assam
Working Days: Monday to Saturday
Experience Required: 3 5 Years in Logistics / Express Courier

Job Summary

The Assistant Branch Head will be responsible for managing daily delivery, pick-up, and reverse pick-up (RVP) activities across the Tezpur network. Working closely with Shift Supervisors and Delivery Management Centers (DMCs), you will take ownership of first-mile, middle-mile, and last-mile execution, ensuring strict adherence to Service Level Agreements (SLAs), same-day delivery metrics, system accuracy, and Cash on Delivery (COD) remittances.

Key Responsibilities
First & Last Mile Operations
Oversee daily delivery, e-commerce parcels, forward pick-ups, and reverse logistics (RVP).
Manage load transits between airport hubs, apex locations, and the local branch, ensuring strict adherence to defined Turnaround Times (TAT).
Handle special/premium timebound consignments (PTP) with high operational care.
Oversee route planning, consignment staging, and optimized vehicle loading to streamline offloading along routes.
System Integrity & Data Management




Enforce 100% real-time tracking updates on SmartTrack and core operational systems (FDM / BDM status codes both on-system and on-floor).
Actively monitor and explicit pending shipments, ensuring daily resolution and closure of CRM tickets and customer escalations.
Financial Accountability & Compliance
Ensure daily reconciliation, prompt deposit, and remittance of Cash on Delivery (COD) collections.
Guarantee 100% daily submission and verification of Proof of Delivery (POD).
Manage Business Associate (BA) billing and operational quality compliance.
Fleet & Performance Oversight
Monitor inbound and outbound vehicle logs, tracking up/down kilometers in coordination with drivers.
Drive key operational metrics including DSL performance and DEPS control across the region.

Desired Candidate Profile
Education: Bachelor’s degree in any discipline.
Experience: 4–5 years of core hands-on operational experience in logistics, express courier, 3PL, e-commerce delivery, or transportation.
Technical Skills: Sound knowledge of ground logistics, linehaul coordination, hub operations, and dispatch tracking software.
Competencies: Solid data-backed decision-making, excellent team management, resilience in handling customer escalations, and solid communication skills.

📌 Assistant Branch Manager Tezpur (India)
🏢 Dtdc Express
📍 India