Roles and Responsiblities:
Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code.
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
Receipt book & Repo kits allocation and auditing periodically
Agency billing closure within 60 days of the work completed month.
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
Handling collection/repo related customer service issues/escalations.Achieving the bucket wise resolution as per the target
Reducing the flow rate to the next buckets
Managing the Agencies & monitoring their performance
Field visit on risk cases & escalation of issue cases after verification Follow up of Process & Compliance
Skills Required
Negotiation skills
Managing Teams
Relationship management
Result oriented
Multitasking
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