Job description

Profile Summary

The Customer Service Representative is responsible for delivering excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.

Key Responsibilities
Respond to customer inquiries via phone in a timely and skilled manner.
Provide accurate information about products, services, and company policies.
Identify customer needs and offer appropriate solutions or alternatives.
Understand product or service issues and escalate complex cases as needed.
Maintain detailed and accurate records of customer interactions.
Follow up to ensure customer issues are resolved satisfactorily.
Collaborate with internal teams to address customer needs.
Meet performance metrics, including response time, satisfaction scores, and resolution rates.




Contribute to continuous improvement of customer service processes.

Qualifications
Minimum graduate associate or bachelors degree preferred.
Proven experience in customer service or a similar role.
Solid verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Problem-solving and conflict-resolution skills.
Patience, empathy, and a customer-centric mindset.
Familiarity with CRM software and customer service tools is a plus.

Shift & working hours ( WFO)

6 days working, 1 rotational week-off

Female : Any 9 hours between 7 am and to 10 pm

Male : Any 9 hours between 24*7 any 9 hours

Send your CV via

📌 Customer Care Executive Gurgaon Location Gurugram
🏢 Niftel Communications
📍 Gurugram