Certification(s) Preferred:

Salesforce.com certifications:

Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant

Preferred Knowledge/Skills *:
Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality
Proficient in overseeing a support ticketing queue with multiple open items, demonstrating solid written and oral communication skills;
Capable of leading team and client status meetings and extracting relevant metrics;
Handles client relationships, enabling effective communication;
Offers functional and/or technical subject matter expertise;
Participates in process and/or redesign efforts;
Leads technical, functional, and/or test teams for the implementation of system features;
Manages and follows the development lifecycle to enable timely enhancement delivery;
Provides in-depth knowledge of the Salesforce application and evaluates the customers processes against the standard Salesforce functionality;
Experience in use of Salesforce in a support/managed services setting;
Assesses impact of Salesforce seasonal releases on client systems;




Documents the business requirements which express what actions a solution should take and what outcome is expected;
Responsible for fixes and enhancements to the application to achieve the customer’s business requirements;
Has industry experience and understands challenges and risks when providing skilled services and supporting industry-specific applications and localizations;
Provide automation solutions to reduce ticket volumes and/or optimize support efforts;

Ability to:
Analyze and understand business and/or technical problems;
Understand data and processes;
Design and develop solutions for reported system issues;
Plan and carry out system and user acceptance testing;

Familiar with and experienced in:
Core application functionality;
Development methodologies, including Agile;
Application technology stack for Salesforce;
DevOps processes and tools;
Works and delivers against engagement SLAs and KPIs; and,
ITIL process knowledge/understanding is highly preferred.
Salesforce.com Admin ADX211 or ADM211 strongly preferred
Experience with Agile methodology and Jira
Experience with Salesforce.com Sales Cloud

📌 Salesforce Vlocity / Omnistudio Developer Hyderabad (India)
🏢 PwC
📍 India