Location: Hyderabad/Bengaluru/Chennai/Pune

Shift Timings: 2 PM to 11 PM

Qualifications: BE/B. Tech/M.C.A./M.Sc. (CS) degree or equivalent from accredited university

Required:
6+ years of ServiceNow implementation experience
Experience leading technical project teams
Experience with ServiceNow modules such as Information Technology Service Management, Customer Service Management, Integrated Risk Management, or Security Operations
Experience with ServiceNow configuration and development, including Business Rules, Client Scripts, UI Policies, Flow Designer, Access Control Lists, and Script Includes
Experience with ServiceNow application integrations using REST or SOAP
Bachelor's degree in a technical field or equivalent experience
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
6+ years of experience in analytics/BI delivery, including dashboarding and stakeholder-facing reporting.
Hands-on experience building dashboards, analyses, and datasets in Amazon QuickSight (or equivalent BI tool with similar concepts).
Solid SQL skills and experience working with analytics query engines such as Athena/Redshift (or similar).
Experience integrating data via REST APIs (authentication, pagination,



rate limits) and implementing reliable scheduled refresh processes.
Knowledge of dimensional modeling concepts (facts/dimensions), KPI definition governance, and Row-Level Security (RLS) patterns.
Scripting experience (Python) for data ingestion/validation and troubleshooting; automation mindset to reduce manual effort.
Ability to translate business questions into multi-dimensional analysis (time/product/region/customer) and transparent, consumable dashboards.

Preferred:
Basic Cloud knowledge relevant to BI delivery (S3, IAM concepts, and how QuickSight typically connects to Athena/Redshift).
Solid communication and stakeholder management skills (requirements discovery, clear updates, and effective collaboration across teams).
Experience with advanced QuickSight features (parameters, actions, drill-through, conditional formatting, dynamic titles).
Experience optimizing dashboard performance (SPICE vs direct query trade-offs, dataset sizing, visual-level performance best practices).
Solid dashboard UX and data storytelling skills (visual selection, layout, progressive disclosure, executive summary views).

📌 Aef Infra Analytics Engineer Servicenow Senior Consultant Hyderabad (India)
🏢 Deloitte US-India Offices
📍 India