Customer Support Engineer Mechanical, Electronics , Ece , Electrical New Delhi

Customer Support Engineer Mechanical, Electronics , Ece , Electrical New Delhi

08 Aug
|
Avishkaar
|
New Delhi

08 Aug

Avishkaar

New Delhi

Own customer interactions across email, phone, and WhatsApp, Troubleshoot, and resolve product issues;
escalate to product or engineering when needed, Write short knowledge articles to reduce repeat tickets.
Follow up until the customer is satisfied and track basic support metrics (first response time, resolution time, CSAT).
Coordinate with product, marketing, engineering, and ops to close feedback loops.

📌 Customer Support Engineer Mechanical, Electronics , Ece , Electrical New Delhi
🏢 Avishkaar
📍 New Delhi

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