Monitor and evaluate inbound/outbound calls and customer interactions as per quality standards.
Conduct random quality audits and provide timely, constructive feedback to agents.
Perform pre-shift and post-shift quality briefings.
Required Candidate profile
1–2 years of experience as a Quality Analyst in a BPO or Customer Support setting.
Valuable coaching, mentoring, and interpersonal skills.
Robust listening, observation, and attention to detail.
📌 Quality Analyst Hyderabad (India)
🏢 Essencea
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.