5+ years of hands-on ServiceNow experience.
Solid expertise in two or more ServiceNow modules:

o ITSM (Incident, Problem, Change, Request)

o ITOM (Discovery, Service Mapping, Event Management)

o ITAM / SAM

o IRM / GRC (preferred)

o HRSD / CSM (positive to have)
Strong scripting skills: JavaScript, Glide API, Business Rules, Script Includes.
Experience with Flow Designer, Workflows, UI Policies, Client Scripts.
Hands-on experience with ServiceNow integrations and CMDB.
Solid understanding of ServiceNow architecture and data model.

Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS ITSM/ITOM/IRM, etc.)
ServiceNow Certified Application Developer (CAD)

Nice to Have
Experience with ServiceNow upgrades and platform performance tuning.
Exposure to DevOps, CI/CD, and Automated Test Framework (ATF).
Experience in global enterprise environments

Location: Mumbai,Bengaluru,Pune,Gurugram,Hyderabad

📌 Itom Servicenow Business Analyst Mumbai
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📍 Mumbai