What You Will Do:
Own the CIO Dashboard end to end: define metrics and incident parameters (e.g. outages, degradations, downtime hours), manage the underlying data and trackers in SharePoint, and ensure accurate, timely executive reporting
Own the Root Cause Analysis (RCA) process: coordinate RCAs across teams, track actions to closure, and maintain the supporting process documentation and training
Manage Azure Devops and all maintain project overview from a reporting perspective, providing consolidated status, metrics and trend analysis for stakeholders
Manage Agile based IT sprints, including daily standups, sprint planning and retrospectives, and own all sprint reporting (velocity, quality and progress)
Ensure the delivery of changes/user stories with predictable velocity and quality
Manage communications with internal and external stakeholders
Measure results of changes implemented to confirm business value
Ownership of operational calls within ownership areas, i.e. project management status update calls, change management, incident management
Mentor and support other personnnel in Lionbridge

To Be Successful You Will Have:
Robust data analytics and reporting skills, with the ability to collect,



analyze and visualize data (e.g. Excel, SharePoint, Power BI or similar) and turn it into explicit executive-level insight
Excellent judgement and decision-making skills, with the ability to prioritize, weigh trade-offs and make sound decisions independently
Experience with incident management and Root Cause Analysis (RCA) processes
Excellent project management and communication skills, including Executive level reporting
Self-starter with experience leading small teams and inspiring others to perform
ITIL 4 certifications best practice approach
PMP / Agile project management / ScrumMaster certification is a plus
BS in Computer Science or related degree

In Return You Can Expect:
Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization.
To work with a passionate and diverse team of specialists from across the world in areas such as Content creation, Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.

📌 Senior Project Manager For It Delivery Governance Mumbai
🏢 Lionbridge
📍 Mumbai