About the Role:
The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:
Should be able to set the targets for the renewals based on the monthly portfolio
To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
Compliant Management- To identify & resolve the customers complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for improvement
Conduct regular reviews & terminate the non-revival accounts
Should be able to analyse data and over the challenging areas to improve month-on-month performance.
Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:
Managing Residential & Commercial Renewals
Deliver budgeted profit through Price Increase




Lead Generation and self conversion
Customer Retention

Competencies (Skills essential to the role):
Attentiveness.
Transparent communication skills.
Ability to use positive language.
Time management skills
Data Analysis

Educational Qualification / Other Requirement:
Graduation

Role Type / Key working relationships:
Individual Contributor
Internal team
External stakeholders

What can you expect from RPCI

Our values lie at the core of our mission and vision. We believe that its our people whomake our company what it is. We believe in:
Service
Relationships
Teamwork
Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, wide-ranging workplace

welcoming to people of all backgrounds

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care Executive Kolkata
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