Role & responsibilities-:
ServiceNow Solution Delivery -:
Lead end-to-end implementation and enhancement projects on the ServiceNow platform
Design and implement solutions leveraging:
Integrated Risk Management (IRM)
Financial Services Operations (FSO)
Legal Service Delivery (LSD)
Conduct requirement gathering workshops and translate business requirements into scalable solutions
Coordinate with the SI partner to prepare solution architecture, functional specifications, and design

Documents.
Coordinate the testing teams for closure of UAT, keeping track of defects & deliveries
Functional & Business Consulting-:
Work closely with Risk, Compliance, OR, Fraud Risk Management, Legal, and HR Operations stakeholders
Get the configuration and customization done for ServiceNow workflows, forms, reports, dashboards, and integrations via SI partner
Drive process optimization and digital transformation initiatives
Support business process re-engineering and operational excellence programs
Technical Leadership-:
Lead technical teams during implementation and post-production support phases
Review configurations, customizations,



and development activities
Presentation of changes to Enterprise Architect, Change Control Board for approvals
Stakeholder & Project Management-:
Manage stakeholder expectations
Participate in project planning, estimation, and resource management
Track project deliverables, issues, risks, and dependencies

Preferred candidate profile-:

1) Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

2) Robust hands-on experience with:
Financial Services Operations (FSO)
Legal Service Delivery (LSD)
ServiceNow Integrated Risk Management (IRM)
Exposure to Banking & Financial Services domain.
Ability to deliver ServiceNow implementation projects from requirement gathering through deployment.

3) Experience in ServiceNow implementation and consulting.

4) Hands-on experience in at least one full lifecycle ServiceNow implementation.

5) Experience working on ServiceNow solutions within Banking & Financial Services settings.

📌 Senior Manager Technology Business Solutions Group Servicenow Mumbai
🏢 SMFG India Credit
📍 Mumbai