ROLES & RESPONSIBILITIES: Participates in design of call monitoring formats and quality standards. Provide actionable data for agent improvement. Coordinates and facilitates call calibration sessions for internal as well as external. Monitoring calls of QAS & providing them feedback on timely basis. Prepares and analyses quality reports for management staff []
Quality Analyst - Team Leader
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📌 Quality Analyst Team Leader Navi Mumbai (India)
🏢 AAJ SOLUTIONS
📍 India
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