Monitor SLA performance across client contracts, track service metrics, prepare compliance reports, identify SLA breaches, coordinate with teams for corrective actions, and ensure timely escalation and service quality improvement.
Required Candidate profile
Experienced qualified with 3–5 years in service delivery or operations. Solid analytical, reporting and communication skills with expertise in SLA monitoring, compliance and escalation management.
📌 Sla Monitoring Officer Kolkata (India)
🏢 GGC Group
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.