Hiring: Customer Service Executive | Nuvo Aeon Diamond & Jewellery Pvt. Ltd. | Remote

Nuvo Aeon Diamond & Jewellery Pvt. Ltd. is seeking a Customer Service Executive to serve as the first point of contact for our customers across chat and email. This is a fully remote, night-shift position.

Role Overview

The Customer Service Executive will handle customer queries, guide customers through their purchase journey, and support conversions through consultative, pressure-free assistance — there are no hardcore sales targets in this role.

Key Responsibilities
Handle customer queries via chat and email promptly, accurately, and professionally
Resolve customer doubts related to products, orders, shipping, returns, and policies
Guide purchase decisions through soft, consultative selling when customers reach out with queries




Coordinate with internal teams to resolve order-related issues and ensure a seamless customer experience
Maintain accurate records of customer interactions and escalate issues where required

Candidate Profile
Prior experience in e-commerce customer support (mandatory)
Excellent written and verbal communication skills
Willingness to work night shifts on a regular basis, including weekends
Customer-first attitude with the ability to handle queries patiently and empathetically
Experience in the jewellery or diamond industry will be an added advantage

Position Details

Location: Remote (Work from Home)

Shift: Night shift
Employment Type: Full time

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📌 Customer Service Executive Mumbai
🏢 Nuvo Aeon Diamond And Jewellery
📍 Mumbai