Job Title

Spanish Language Specialist Order Management / Customer Service Analyst

Job Description

About the Role

We are looking for a Spanish Language Specialist with experience in Order Management and Customer Service operations. The role involves handling end-to-end Order to Cash (O2C) activities, processing customer orders, coordinating with internal stakeholders, and ensuring timely order fulfillment while maintaining high levels of customer satisfaction.

The ideal candidate should be fluent in both Spanish and English, possess robust communication skills, and have experience working with SAP and MS Excel in a customer-facing operations environment.

Key Responsibilities
Manage and process customer orders through calls, emails, and customer portals
Handle end-to-end sales order processing and fulfillment activities
Ensure accuracy, documentation, monitoring, and traceability of customer orders
Coordinate with Supply Chain, Billing, and other support teams to resolve order-related issues
Create credit notes as per defined procedures and policies
Support invoice processing and billing activities




Resolve commercial and non-commercial customer queries efficiently
Escalate non-routine issues to Team Leads as per escalation matrix
Maintain SLA, productivity, and quality targets
Provide audit support, archiving, and records retention support
Identify opportunities for process improvements and operational efficiency
Communicate effectively with global stakeholders and customers in English and Spanish

Required Skills
Spanish Language Proficiency Expert Level
Order Management
Sales Order Processing
Billing Invoice Processing
Customer Service Operations
SAP
Microsoft Excel Outlook
Strong analytical and problem-solving skills
Attention to detail and adaptability
Ability to work under pressure in a rapid-paced workplace

Eligibility Criteria
Any Graduation
1to 5 years of relevant experience
B.Com preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Language Specialist Spanish Mumbai (India)
🏢 Sigma Allied Services
📍 India