Position: Relationship Manager Upsell (TopUp Loan Vertical)
Product: LAP / Micro LAP (Mortgage Loans)
Industry: NBFC

Core Responsibilities
Manage and grow relationships with existing customers to drive TopUp / Upsell Mortgage Loans.
Identify eligible customers from the existing loan portfolio for renewals, enhancements, and topup funding.
Understand customer business needs and offer tailored financial solutions in line with company policies.
Conduct field visits to assess customer profile, business stability, and property details where required.
Ensure complete documentation collection and verification as per credit and compliance norms.
Coordinate with credit, operations, and legal teams to ensure smooth and timely disbursement.
Achieve monthly/quarterly disbursement and revenue targets as defined by management.
Maintain high-quality portfolio performance by monitoring repayments and minimizing delinquency.
Take proactive steps for followups, closures, and customer query resolution.




Adhere strictly to NBFC guidelines, internal policies, and regulatory compliance.

Customer & Portfolio Management
Build longterm relationships with borrowers to increase repeat business and customer retention.
Educate customers about loan features, pricing, tenure, and repayment schedules.
Engage with customers for crosssell / upsell prospects while maintaining ethical selling standards.
Handle customer grievances and ensure excellent aftersales service.

Reporting & MIS
Maintain accurate daily activity reports, pipeline tracking, and MIS.
Share market insights, competitor movements, and customer feedback with reporting managers.

Compliance & Risk Control
Follow KYC, AML, and risk management guidelines strictly.
Ensure quality sourcing to maintain low credit losses and healthy portfolio metrics.

📌 Relationship Manager Nashik
🏢 Aye Finance
📍 Nashik