Service Manager

Job Summary

We are seeking an experienced and proactive Service Manager to lead our service operations. The candidate will be responsible for managing the service team, ensuring timely installation and maintenance, improving customer satisfaction, handling AMC contracts, and achieving service related KPIs.

Key Responsibilities
Manage daily service operations, including installation, preventive maintenance, breakdown, and AMC services.
Lead, train, and monitor service engineers and technicians.
Plan and allocate service calls efficiently to ensure timely resolution.
Monitor service response time, closure rate, and customer satisfaction. Coordinate with Sales, Dispatch, Production, and Stores for smooth execution of service activities.
Handle customer complaints and provide effective technical solutions. Ensure proper documentation of service reports, job cards, and customer feedback.
Manage AMC renewals and ensure timely preventive maintenance visits.
Monitor spare parts inventory and coordinate procurement when required.
Prepare daily, weekly, and monthly MIS reports on service performance.
Ensure compliance with company SOPs and safety standards.
Visit customer sites whenever required to resolve critical service issues.

Required Qualifications

Education:



BE/B.Tech/Diploma in Mechanical, Electrical, Chemical, or Environmental Engineering.

Experience: 5 8 years in Industrial Service Operations, with at least 2 years in a team management role.

Preferred Knowledge
ETP, STP, WTP, WWTP, ZLD Systems
Industrial RO Plants
Pumps, Valves, Instrumentation, and Water Treatment Equipment
AMC Management CRM/ERP Software (Odoo preferred)
MS Excel and Reporting

Required Skills
Robust leadership and team management
Excellent communication and customer handling
Technical troubleshooting and problem-solving
Planning and scheduling
Time management
Analytical and reporting skills
Decision-making under pressure

Key Performance Indicators (KPIs)
Service response time
First-time fix rate
Service call closure rate
AMC renewal percentage
Customer satisfaction score
Team productivity
Spare parts inventory control
Service revenue achievement

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Manager Ahmedabad (India)
🏢 Hitech Human Capital
📍 India