Role & responsibilities

Job Description

The Guest Relations Executive plays a vital role in enhancing the overall patient and visitor experience within a healthcare setting. This position acts as a liaison between patients, families, and healthcare professionals, ensuring that all guests receive exceptional care and service.

Patient and Visitor Relations
Welcome and greet patients and visitors upon arrival.
Provide comprehensive information about the facility, services, and procedures.
Assist patients and visitors with navigation, wayfinding, and appointment scheduling.
Address concerns, questions, and complaints with empathy and professionalism.
Resolve issues promptly and effectively, ensuring patient satisfaction.
Maintain a welcoming and supportive workplace for all guests.
Collaborate with healthcare professionals to address patient needs and concerns.

Communication and Coordination
Communicate effectively with patients, families, staff, and other stakeholders.
Maintain accurate records of patient interactions and concerns.
Develop and implement strategies to enhance patient satisfaction.




Provide feedback and recommendations to management regarding patient experiences.

Operational Support
Assist with the development and implementation of patient experience programs.
Maintain a clean, organized, and inviting environment for guests.
Manage patient feedback systems and surveys.
Participate in team meetings and professional development prospects.

Key Competencies
Empathy and Compassion: Understanding and responding to the needs and emotions of patients and visitors
Service Orientation: Going above and beyond to provide exceptional service.
Communication Skills: Clearly and effectively communicating with diverse individuals.
Problem-solving Skills: Identifying and resolving issues in a timely and effective manner.
Teamwork and Collaboration: Working effectively with colleagues and other departments.

Responsible for any other additional responsibilities assigned by the Management from time to time.

📌 Executive Guest Relations Bengaluru
🏢 Kangaroo Care Hospital
📍 Bengaluru