Role & responsibilities
Serve as the primary quality contact for OEMs, managing all customer communications, reviews, audits, and escalations.
Lead customer complaint handling from receipt to closure using 8D methodology, ensuring on-time and effective responses.
Ensure high customer satisfaction index and sustained customer confidence.
Analyse trends in customer returns, line stoppages, and field issues, and implement permanent corrective actions.
Ensure robust containment, root cause analysis, and preventive actions to avoid recurrence.
Drive reduction of internal rejections, rework, and scrap related to OEMs parts.
Ensure strict adherence to control plans, process parameters, and inspection standards for OEMs products.
Provide robust quality leadership for plastic injection moulding and paint shop processes, including:




Defect prevention (flow marks, sink marks, weld lines, paint defects, etc.)
Process capability and parameter control
Ensure process validation and change management as per OEMs requirements.
Ensure compliance with OEMs -specific quality requirements, along with IATF 16949, ISO 9001, and OEM standards.
Lead customer audits layered process audits (LPA), and system audits for OEM’s.
Ensure effective implementation of APQP, PPAP, FMEA, MSA, SPC, and documentation accuracy.
Build solid interpersonal relationships and teamwork across functions.
Train teams on OEM’s expectations, customer-specific requirements, and problem-solving techniques.

📌 Quality Head Ahmedabad
🏢 Polyplastics Group
📍 Ahmedabad