These are routine, operational tasks executed with established procedures:
a. Directly interact with end users experiencing problems with or opening tickets regarding
Zscaler
a Research, triage issues from users, investigate sometimes ambiguous user
descriptions of Zscaler issues
Be customer focused, friendly and knowledgeable
User & Role Management
Add/remove admin accounts
Assign predefined roles and permissions
Disable accounts or reset login credentials
Policy Configuration (Basic)
Apply standard URL filtering rules
Enforce bandwidth control policies
Enable/disable predefined firewall rules
Monitoring & Alerts
Monitor dashboards for traffic and alerts
Escalate suspicious activity to L2
Run routine reports for complianceService Configuration (Basic)
Deploy and verify Zscaler Client Connector on endpoints
Validate ZIA/ZPA connectivity for users
3.2. Assist
a. Support the security engineering team in leading Zscaler related tasks and developing
processes as requested.
b. Support creaon of design documents for recent projects or for any changes in the