Department: Front Office / Guest Services
Reports To: Front Office Manager

Job Summary

The Front Office Associate is responsible for providing exceptional guest service, managing check-in and check-out processes, and ensuring a smooth and welcoming experience for all hotel guests. This role serves as the first point of contact and represents the hotels brand and standards.

Key Responsibilities
Greet and welcome guests upon arrival with a friendly and professional attitude
Handle guest check-in and check-out efficiently
Manage room reservations, cancellations, and modifications
Answer phone calls, emails, and guest inquiries promptly
Provide information about hotel services, facilities, and local attractions
Handle guest complaints and resolve issues in a timely manner
Coordinate with housekeeping and other departments to ensure room readiness
Maintain accurate records of bookings and payments
Process billing, invoices, and payments (cash, card, digital)
Ensure the front desk area is clean,



organized, and presentable.

Required Skills & Qualifications
Bachelors degree or diploma in Hospitality Management or related field (preferred)
Previous experience in a hotel front office or customer service role is an advantage
Solid communication and interpersonal skills
Good problem-solving abilities
Basic computer knowledge and familiarity with hotel management software
Skilled appearance and positive attitude
Ability to multitask and work under pressure
Flexibility to work shifts, weekends, and holidays.

Key Competencies
Customer Service Excellence
Communication Skills
Attention to Detail
Teamwork
Time Management
Conflict Resolution
Working Conditions
Shift-based job (morning, evening, night shifts)
Requires standing for extended periods
Fast-paced and guest-facing workplace.

📌 Front Office Associate New Digha
🏢 Cygnett Hotel
📍 New Digha