Role & responsibilities:
Manage stakeholders for site survey, site readiness, material delivery tracking etc.
Manage different vendors for installation as per SOW, monitoring the implementation, installation certification, ILC update & project documentation
Windows, Ubuntu, ClassEdge Server & Client installation, troubleshooting.
Timely Implementation as per commencement dates.
Ensure high level of Customer Satisfaction through smooth service
Manage outsourced staff, provide timely feedback and monitor their performance.
Coordination & troubleshooting IT service calls at client site.
Coordination with service desk & OEM to ensure SLA management.
Coordination for repossession of assets.
Follow up with the clients for collections.
Visit the client site and ensure smooth working of Installed Assets
Update Project portal in a timely manner

Required Skills:
Desktop and Projector Troubleshooting,
Vendor Management
Understanding on routers and switches.
LAN and WAN installation

Qualification:
BSc degree in Computer Science, Engineering or a related field.
Proven experience as a Technical Manager or similar role.

📌 Area Technical Manager Navi Mumbai Field Work
🏢 Tata ClassEdge
📍 Mumbai