Roles and Responsibilities :
Respond to customer cases promptly and professionally.
Daily activation of current customer and existing customer orders
Provide escalation support to external and internal
Identify opportunities for process improvements and ensure these initiatives are carried through to completion.
Additional Responsibilities (Once up to speed):
Track and report metrics
Qualifications:
Experience in customer support or a related field.
Experience with Cisco or a similar technology services organization.
Solid organizational and communication skills.
Ability to manage multiple priorities and work with cross-functional teams.
Experience leading or training others.
📌 Customer Support Executive Bengaluru
🏢 IonIdea
📍 Bengaluru
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