Website Management
Update product listings, descriptions, prices, and images.
Ensure the website is user-friendly and error-free.
Monitor website performance and fix issues with the technical team.
Product Catalogue Management
Create and maintain product catalogues.
Organize products into appropriate categories.
Ensure inventory information is accurate.
Order Management
Monitor customer orders from placement to delivery.
Coordinate with warehouse and logistics teams.
Handle order cancellations, returns, and refunds
Customer Service
Respond to customer queries and complaints.
Ensure a positive shopping experience.
Work to improve customer satisfaction and retention.
Inventory Management
Monitor stock levels.
Coordinate with procurement and warehouse teams.
Prevent stock-outs and overstock situations.
Required Skills
E-commerce platform knowledge (Shopify)
Microsoft Excel