Experience: 3 to 6 Years

Location: Mumbai (Work from Office)

We are looking for a proactive Client Delivery Specialist who can manage client relationships, handle escalations, coordinate with cross-functional teams, and ensure timely project delivery. The ideal candidate should have excellent communication skills, robust problem-solving abilities, and the confidence to manage client expectations in a quick-paced environment.

Key Responsibilities
Manage end-to-end client communication and build solid client relationships.
Handle client escalations through root cause analysis and solution-oriented discussions.
Coordinate with internal teams to ensure timely delivery of client commitments.
Track project milestones, monitor account health, and proactively identify risks.




Set explicit expectations with internal and external stakeholders.
Analyze performance metrics and present actionable insights.
Drive customer satisfaction through effective stakeholder management.

Requirements
3 to 6 years of experience in Client Delivery, Account Management, Customer Success, Service Delivery, or Project Coordination.
Excellent verbal and written communication skills.
Strong stakeholder management, negotiation, and problem-solving skills.
Ability to manage multiple priorities and work independently.
Experience in BGV, HR Tech, SaaS, FinTech, or service-based organizations is an added advantage.

📌 Client Delivery Specialist Mumbai
🏢 Baldor Technologies
📍 Mumbai