Job Summary

Job Title- Senior Analyst, Commercial Experience Service Delivery

Responsibilities
Working knowledge of Order-to-Cash (O2C) with focus on Order Management (order entry, validation, allocation, delivery coordination, billing handoff).
Ability to manage order exceptions: price/discount mismatch, stock availability, delivery blocks, credit holds, master data errors, order amendments/cancellations.
Understanding of order types, cut-offs, shipping conditions, and basic returns
Basic knowledge of customer master elements (bill-to/ship-to, payment terms, tax indicators) and their impact on order processing.
Payment Matching: Apply daily cash receipts, wire transfers, and checks to exact customer invoices using remittance advice.
Dispute Resolution: Investigate unapplied or unidentified cash and manage short-payments or billing discrepancies.
Reconciliation: Perform daily and monthly bank reconciliations alongside the accounts receivable and collections teams.
Reporting:



Generate aging reports and track metrics like Days Sales Outstanding (DSO).

Required Skills Software
Accounting Knowledge: Strong grasp of basic accounting principles and accounts receivable workflows.
Technical Tools: Proficiency in enterprise resource planning (ERP) and finance systems like SAP, Oracle, or HighRadius.
Communication: Explicit verbal and written skills to coordinate with internal stakeholders and external clients.

Skills and Competencies
Positive knowledge of accounting concepts and Accounts Receivable Process
Good and explicit communication skills in English (verbal and written) are a must.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst, Commercial Experience Service Delivery Bengaluru
🏢 Diageo
📍 Bengaluru