Job
Summary

We are
seeking an experienced and results-driven Manager – Insurance Operations to lead and oversee US Insurance Back Office operations within a BPO
workplace. The ideal candidate will be responsible for managing daily
operations, driving process excellence, ensuring SLA compliance, improving
customer satisfaction, and leading high-performing teams while maintaining
quality, productivity, and regulatory standards. Experience in US Insurance
Back Office processes is mandatory.

Requirements

Key
Responsibilities
Manage end-to-end US
Insurance Back Office operations across Life, Health, Property &
Casualty (P&C;), or Claims processes.
Lead, mentor, and develop Team
Leaders and Operations Associates to achieve business objectives.
Analyze operational data and
implement process improvements to enhance efficiency and reduce costs.
Collaborate with clients and
internal stakeholders to resolve operational issues and improve service
delivery.
Conduct regular performance
reviews, coaching sessions,



and talent development initiatives.
Ensure compliance with US
insurance regulations, company policies, and client-specific guidelines.
Manage workforce planning,
capacity utilization, and resource allocation.
Handle escalations and ensure
timely resolution of customer and client concerns.
Support transitions, process
migrations, and implementation of recent business.
Drive operational excellence
through KPI monitoring, quality management, and continuous process
improvement.

Experience
5–7 years of experience in US
Insurance Back Office Operations within a BPO/KPO workplace.
Minimum 3–5 years of experience
managing teams in an operations leadership role.
Experience handling US insurance
processes is mandatory.
Experience in Life, Health,
Property & Casualty (P&C;), Policy Administration, Underwriting
Support, or Claims Processing is preferred.

📌 Manager Insurance Operations Kaladwas
🏢 Leading
📍 Kaladwas