Key Responsibilities
Provide first and second-level technical support for desktops, laptops, printers, and mobile devices.
Install, configure, and maintain Windows, macOS, and Linux operating systems.
Troubleshoot hardware, software, network, and connectivity issues.
Manage user accounts, permissions, and access controls.
Install, configure, and update software applications.
Monitor and maintain IT infrastructure, including servers and network devices.
Configure and support Microsoft 365, Outlook, Teams, and related services.
Perform system backups, recovery, and patch management.
Maintain IT asset inventory and documentation.
Escalate complex technical issues to senior engineers or vendors.
Ensure compliance with IT security policies and best practices.
Support onboarding and offboarding of employees, including device setup and account provisioning.
Respond to service requests and incidents within defined SLAs.

Required Skills & Qualifications




Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
2–5 years of experience in IT support or desktop support.
Solid knowledge of Windows, Microsoft 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
Experience with hardware troubleshooting and printer support.
Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
Basic understanding of virtualization technologies (VMware or Hyper-V).
Knowledge of endpoint security and antivirus solutions.
Solid analytical, troubleshooting, and communication skills.
Ability to work independently and as part of a team.

Pay: ₹9,340.47 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

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