Dialer Technical (Level 1 / Level 2 / Team Leader/Asst. Mgr.)

Job Description:

We are looking for Dialer Technical experts who have hands-on experience with Genesys systems, dialer setup, IVR changes, and telephony settings. The job includes real-time issue fixing, system setup, data work, and making sure the dialer runs smoothly every day.

Key Responsibilities
Handle all main Genesys services (Message, Config, URS, OCS, etc.).
Create and map DNs, agents, and campaigns as needed.
Build and update IVRs based on process needs.
Manage PRI/SIP/GSM routing and changes.
Do first-level checks and fix issues; escalate when needed.
Watch CCPulse, update templates, and manage real-time data clean-up.
Install and set up Genesys apps and PRI/SIP/GSM gateways.
Keep config backups and IVR call recording backups protected.
Work on SQL databases as required by the business.
Make sure all dialer issues are handled or escalated properly.




Manage predictive/blended dialing setups (filters, dial order, dispositions, schedules, time zones).
Support Operations and WFM teams with dialer planning and performance needs.

Eligibility Criteria:
Minimum Qualification: Bachelor’s degree: BSc / BE / BTech (CS, Engineering, or similar).
2 to 8+ years of experience in Dialer Operations (Genesis Dialer preferred).
Strong skills in analysis, troubleshooting, and problem solving.
Valuable knowledge of SQL / MySQL is an advantage.
Valuable understanding of PRI/SIP/GSM telephony.
Ability to work in a fast-paced setup with many technical tasks.

Work Details
Shift: 24×7 process with rotational shifts and extended hours as needed.
Involves collaboration with Operations, WFM, IT, and vendor teams.

Gurgaon

📌 Dialer Technical Level 1 / Level 2 / Team Leader/asst Mgr Gurugram
🏢 ONE POINT ONE SOLUTIONS
📍 Gurugram