We are looking for an experienced service manager to oversee daily service operations, manage teams, and ensure high customer satisfaction.
Key responsibilities:
Conduct daily huddles and inter-department meetings
Ensure proper opening & closing of business operations
Monitor attendance, grooming, and discipline
Oversee front office operations
Plan and train technicians
Support front office during peak hours (job card opening & delivery)
Review job cards for quality, complaints, billing, and cleanliness
Track technician performance (target vs actual)
Handle customer complaints effectively
Identify issues and implement improvements
Monitor tools, equipment, and safety standards
Ensure sop compliance and updates
Detect and report any discrepancies or fraud
Handle warranty,
battery, and tyre claims
Submit daily operational reports
Requirements:
Experience: 4 to 10 years (automobile industry preferred)
Age: 20 to 40 years
Gender: open to all
Solid knowledge of excel and systems
Good communication and leadership skills
Ability to manage operations and take initiative