We are looking for a highly professional and customer-focused Customer Service Manager to lead support operations for our growing fashion/eCommerce brand. The ideal candidate should have experience handling international customers, managing support teams, and delivering excellent customer satisfaction.

If you have worked with clothing, fashion, or D2C eCommerce brands and understand how to manage customer relationships professionally, we’d love to connect with you.

What You’ll Be Doing:
Manage complete customer support operations across Email, Chat & Calls
Handle customer queries related to orders, returns, refunds, exchanges, and delivery issues
Ensure quick response time and excellent customer satisfaction
Lead and train customer support executives
Handle customer escalations professionally
Coordinate with operations and warehouse teams for issue resolution
Improve customer experience processes and support quality
Track customer support KPIs and performance reports

What We’re Looking For:
Experience in customer support/customer experience for fashion, clothing, or eCommerce brands




Experience handling US or international customers
Robust spoken and written English communication
Comfortable working during US hours/night shifts
Leadership or team handling experience preferred
Ability to work under pressure and solve customer issues efficiently

Bonus Skills:
Shopify experience
Gorgias, Zendesk, Freshdesk, or CRM tools knowledge
Understanding of eCommerce order management
Experience with D2C or US-based brands

Perks:
Fast-growing international work environment
Growth opportunities prospects
Professional team culture
Exposure to global customer experience operations

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):
Have you worked with a clothing/fashion or eCommerce brand before?
Do you have experience handling international customers?
Are you comfortable working in US shift timings?
Have you managed a customer support team previously?
Which CRM or customer support tools have you used?

Work Location: In person

📌 Customer Service Manager Us Shift – Fashion/ecommerce Brand Sahibzada Ajit Singh Nagar
🏢 Swastika Web Technology
📍 Sahibzada Ajit Singh Nagar