Key Responsibilities

Patient Interaction & Customer Service
Greet patients, families, and visitors courteously, ensuring a calm and skilled environment.

Registration & Appointment Management
Schedule, reschedule, and confirm doctor appointments, both in-person and over the phone.
Register new patients by collecting accurate personal, demographic, and medical history details.
Verify health insurance details and assist with related paperwork. Docthub +2

Billing & Documentation
Generate invoices and process payments for consultations, diagnostics, and procedures.
Assist patients and coordinate with the billing department for smooth discharge procedures.
Ensure strict confidentiality of all patient medical and financial records in compliance with healthcare policies. Scribd +1

Administrative & Coordination Duties
Manage incoming and outgoing calls, emails, and messages, routing them to the appropriate medical professionals.
Coordinate with internal departments (OPD, IPD, lab, pharmacy) for smooth patient flow.




Handle emergency cases by quickly directing them to the triage or appropriate medical units.
Maintain office inventory, reception supplies, and ensure the front desk is tidy.
Guide patients to the correct consultation rooms or diagnostic departments.
Handle inquiries regarding doctor availability, hospital services, and visiting hours. PW Skills +3

Qualification:- Any Degree

Experience-1+Years

Pay: ₹250,000.00 - ₹400,000.00 per year

Advantages:
Commuter assistance
Adaptable schedule
Leave encashment
Paid sick time
Provident Fund

Ability to commute/relocate:
Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Bachelor's (Preferred)

Experience:
Guest relations: 1 year (Preferred)

Language:
Malayalam (Preferred)
English (Required)

Location:
Kochi, Kerala (Preferred)

Shift availability:
Night Shift (Preferred)

Work Location: In person

📌 Guest Relations Executive Kochi
🏢 Baby Memorial Hospital, Perumbavoor
📍 Kochi