A Front Office Executive is responsible for managing the reception area and ensuring smooth guest services in a hotel or hospitality establishment. The role involves welcoming guests, handling reservations, coordinating with different departments, and maintaining high standards of customer service.

Key Responsibilities:
Welcome and greet guests in a professional and friendly manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, bookings, and cancellations.
Answer telephone calls, emails, and guest inquiries.
Address guest complaints and resolve issues promptly to ensure guest satisfaction.
Coordinate with Housekeeping, Maintenance, and Security departments for smooth operations.
Maintain guest records and update the hotel management system.




Ensure the reception area is well organized and presentable at all times.
Provide information to guests about hotel services, facilities, and local attractions.

Skills Required:
Excellent communication and interpersonal skills
Solid customer service skills
Good problem-solving ability
Basic computer knowledge and hotel management systems
Skilled appearance and positive attitude

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:
Cell phone reimbursement
Versatile schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Executive / Assistant Manager Shillong (India)
🏢 Ri kynjai - Serenity By The Lake
📍 India