Manage end-to-end order lifecycle across e-commerce platforms including order processing, fulfilment, dispatch, delivery, and returns.
Coordinate with warehouse/floor teams to ensure timely picking, packing, and shipping of orders.
Monitor SLA adherence for order fulfilment, cancellations, RTOs, and returns.
Handle daily operational issues and resolve exceptions quickly.
Supervise and manage floor/warehouse teams involved in e-commerce fulfilment.
Allocate daily tasks, track productivity, and ensure operational discipline.
Train and guide team members on SOPs, accuracy, and timelines.
Ensure compliance with process and quality standards.
Maintain daily MIS reports on orders, dispatch, backlog, returns, and ageing.
Analyze data using Excel (VLOOKUP/XLOOKUP, Pivot Tables, formulas) to identify gaps and improvement areas.
Share daily/weekly performance reports with internal stakeholders.




Manage skilled email communication with internal teams, vendors, courier partners, and marketplaces.
Coordinate with customer support teams to resolve order-related escalations. Follow up proactively with stakeholders to ensure closure of open issues.

Pay: ₹300,000.00 - ₹500,000.00 per year

Advantages:
Health insurance
Paid sick time
Provident Fund

Ability to commute/relocate:
Bagalgunte, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
How many years of experience do you carry in E-Commerce/ Logistics Operations ?

Education:
Diploma (Required)

Location:
Bagalgunte, Bengaluru, Karnataka (Required)

Work Location: In person

📌 Senior Executive E Commerce Bagalakunte
🏢 Café Coffee Day
📍 Bagalakunte