Job Title: Process Trainer

Job Summary:
We are looking for a energetic and experienced Process Trainer to join our team. The candidate will be responsible for training current hires and existing employees on process knowledge, communication skills, product updates, and company policies to improve overall performance and productivity.

Key Responsibilities:
Conduct induction and process training for new employees
Prepare training materials, presentations, and assessments
Monitor trainee performance and provide feedback/coaching
Conduct refresher training sessions for underperforming employees
Maintain training reports, attendance, and performance records
Coordinate with operations and quality teams to identify training needs
Ensure employees meet company standards and client expectations
Evaluate training effectiveness through tests and performance tracking
Support continuous learning and development initiatives

Required Skills:




Excellent communication and presentation skills
Strong knowledge of training methodologies
Good interpersonal and coaching abilities
Proficiency in MS Office (Excel, PowerPoint, Word)
Ability to handle multiple batches and deadlines
Strong problem-solving and analytical skills

Qualifications:
Graduate in any discipline
Minimum 1–3 years of experience as a Process Trainer or similar role
Experience in BPO/Customer Service/International Process preferred

Salary:
Best in industry

Job Location:
Mohali

Working Days:
Night Shift

Perks:
Incentives & Performance Bonuses
Growth Opportunities
Friendly Work Environment
Training & Development Programs

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Process Trainer Sahibzada Ajit Singh Nagar (India)
🏢 Techno web solutions
📍 India