Job Summary

The Service Manager is responsible for overseeing the entire service department operations of a two-wheeler dealership, ensuring high levels of customer satisfaction, workshop productivity, service quality, revenue generation, and team performance.

Key Responsibilities
Manage daily operations of the service workshop and ensure smooth workflow.
Lead and supervise Service Advisors, Technicians, Wash Bay Staff, and Support Staff.
Monitor service quality standards and ensure adherence to manufacturer guidelines.
Ensure achievement of service revenue, labor sales, spare parts sales, and profitability targets.
Handle customer complaints and resolve escalated service issues effectively.
Monitor workshop productivity, efficiency, and technician utilization.
Ensure timely delivery of vehicles and maintain customer satisfaction levels.
Coordinate with the spare parts department to ensure availability of required parts.
Conduct regular training and skill development programs for service staff.
Maintain workshop discipline, safety standards, and housekeeping practices.
Prepare and analyze service department reports, KPIs, and performance metrics.
Implement customer retention programs and follow-up activities.




Ensure compliance with company policies and manufacturer service standards.

Required Qualifications
Diploma / Degree in Automobile Engineering, Mechanical Engineering, or related field.
5–10 years of experience in automobile service operations, preferably in the two-wheeler industry.
Robust leadership, customer service, and team management skills.
Valuable knowledge of workshop operations, vehicle diagnostics, and service processes.
Proficiency in MS Office and dealership management systems.

Key Skills
Team Leadership
Customer Relationship Management
Workshop Operations Management
Problem Solving & Decision Making
Service Process Management
Revenue & Target Achievement
Communication & Interpersonal Skills
Quality Control and Compliance

KPIs:
Customer Satisfaction Index (CSI)
Service Revenue Achievement
Workshop Productivity & Efficiency
First-Time Fix Rate (FTFR)
Vehicle Delivery Turnaround Time
Customer Retention Rate
Warranty Claim Accuracy and Timeliness

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Service Manager Kottayam
🏢 George Maijo
📍 Kottayam