Job Overview

We are hiring a Customer Support & Operations Executive to manage customer interactions, handle order confirmations, and coordinate with internal teams for smooth order processing.

This role is ideal for candidates with experience in customer support, telecalling, operations coordination, or customer service roles.

Key Responsibilities
Call customers to confirm orders and provide order updates
Handle customer support calls, WhatsApp chats, and online inquiries
Manage and qualify incoming leads from website and social media
Assign leads to the sales team and track follow-ups
Coordinate with the warehouse/dispatch team for order processing and delivery
Resolve customer queries, complaints, and service issues
Maintain accurate records in Excel / CRM / Google Sheets
Track daily orders, leads, and customer interactions
Support in handling returns, replacements, and feedback

Required Skills
Solid communication skills in Tamil, English, and Hindi (Mandatory)




Experience in customer support / telecalling / customer service / operations
Good coordination and follow-up skills
Basic knowledge of MS Excel / Google Sheets / CRM tools
Ability to handle multiple tasks and work in a fast-paced environment
Problem-solving and customer-focused mindset

Eligibility Criteria
0–2 years experience in Customer Support / Telecalling / Operations (Preferred)
Freshers with strong communication skills can apply
Immediate joiners preferred

Perks
Performance-based growth opportunities
Friendly and supportive work environment
Career growth in Customer Success / Operations / Sales

Why Join Us
Work in a growing D2C / E-commerce brand
Gain hands-on experience in customer handling and operations management
Chance to grow into Team Lead / Operations / Sales roles

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Customer Support & Operations Executive Ambattur (India)
🏢 Mahaa Cauvery Exports
📍 India